Terms of Service

Provider: Simplify Tech Solutions W.L.L ("Simplify", "we")
Commercial Registration: 153908-1, Kingdom of Bahrain
Service: SimpleX (simplexnow.com)

1. These terms

These terms govern your use of SimpleX. By creating an account, or by using SimpleX, you accept them. If you are accepting on behalf of a company, you confirm you are authorised to bind it, and "you" means that company.

If you do not accept these terms, do not use the service.

2. What SimpleX is

SimpleX is a cloud accounting, inventory and financial-insight service for small and medium businesses. We provide it as software. We are not your accountant, your auditor or your tax adviser, and nothing SimpleX produces is professional advice.

That distinction matters more than it usually does, because Simplify also provides these services alongside SimpleX:

• design of accounting methods or procedures, cost accounting programmes and budgetary control procedures;
• advice and help to businesses in planning, organization, efficiency and control, management information and related matters.

Where you engage Simplify for any of these services, that is a separate engagement under a separate agreement, and these terms do not cover it.

3. Your account

• You must give accurate registration details and keep them current.
• You are responsible for maintaining the confidentiality of your account — your password, your two-factor codes and your backup codes — and for all activity under your account, including by the users you invite.
• Tell us promptly if you believe an account has been compromised.
• We strongly recommend enabling two-factor authentication for every user with financial permissions. It is available in the product at no extra cost.
• You must be a business, or acting in a business capacity, and at least 18.

4. Licences, plans and price

SimpleX is sold on a per-licence basis. Current published pricing, net of VAT:

Larger deployments are quoted directly.

• Prices are net of VAT. Bahraini VAT is added at the applicable rate.
• Your price is fixed for your current term. We record the price at which you subscribed and do not change it mid-term.
• We may change prices for future terms. We will give you at least 30 days' notice of a price rise before the renewal it applies to, so that you can decide whether to renew. Until those 30 days have passed, you renew at your existing price.

5. Free trial

New accounts start with a 30-day free trial. No payment is required to begin. At the end of the trial you must subscribe to keep using the service.

• We do not charge you automatically — not at the end of a trial, and not at renewal. You pay each term yourself, as described in §6. If we ever offer automatic renewal by card, it will be optional, and we will update these terms before offering it.
• Licence limits are not enforced during the trial. This is a deliberate convenience and not an entitlement that survives into a paid subscription.
• Data you enter during the trial is yours and carries over if you subscribe. If you do not subscribe, §11 applies.

6. Billing and payment

• Subscriptions are paid in advance for the term you choose, monthly or annually.
• The price of a term is due on the first day of that term: for your first paid term, the day your free trial ends; for a renewal, the renewal date. Your plan page in SimpleX, under Settings → Plan & billing, shows what your subscription costs and how to pay.
• Payments are made outside the product — by bank transfer, Benefit, cash or cheque — and we record them when we receive them. A cheque counts as paid on the day it clears. We do not take card payments online, and we do not store card details.
• We issue the tax invoice for a term when your payment for it is received. We do not issue an invoice for a term before you have paid.
• If an amount is still unpaid after its due date, your company may become view-only. You can still sign in, see, print and export everything, but you cannot record new transactions until the payment is received. We do not suspend accounts or delete data for non-payment.
• All amounts are payable in Bahraini Dinars unless we agree otherwise in writing.

Delivery: how you receive SimpleX

• SimpleX is delivered online. It is software you use in your web browser. Nothing is shipped to you, there is nothing to collect, and there is no shipping or delivery charge.
• Delivery is immediate. Your account is ready to use as soon as you sign up, or as soon as you accept the invitation we send when we set your company up for you.
• Paying does not start a new delivery. A subscription you pay for applies to the account you already have. If your account had become view-only because a payment was late, full access returns as soon as your payment is recorded.
• It is the same wherever you are. Delivery is online and immediate in Bahrain and abroad alike, at no extra cost, subject to the sanctions restrictions in §7.
• Your tax invoice confirms your payment. The tax invoice we issue when your payment is received is your confirmation. It appears in the app under Settings → Plan & billing, where your company's owners and administrators can see it, and we can email you a copy.

7. What you may and may not do

You may use SimpleX for your own business purposes. An accounting firm or other reseller that manages SimpleX for its client companies does so under a separate Reseller Addendum agreed with us, which sets out its authority to act for those clients, when a client's billing may move to it, and its commercial terms.

You may not:

• resell, sublicense or provide SimpleX as a service to others except under a Reseller Addendum;
• attempt to gain unauthorised access to the service, to another customer's data, or to the underlying infrastructure;
• probe, scan or load-test the service without our prior written consent;
• upload malicious code, or content that is unlawful;
• use the service to store personal data you have no lawful basis to hold;
• reverse-engineer the service except to the extent that restriction is unenforceable under Bahraini law.

Your records remain yours. We claim no ownership of the data you enter.

Our intellectual property

SimpleX — its software, design, text, graphics and logos, and the SimpleX name — belongs to us and our licensors and is protected by copyright and other intellectual-property laws. While your subscription is active we give you a limited, non-exclusive, non-transferable right to use SimpleX for your own business under these terms. These terms do not transfer any ownership of SimpleX to you, and you may not copy, modify or distribute any part of it except as these terms allow.

Sanctions

We do not provide SimpleX to any person, company or organisation that is the target of sanctions — including those administered by the United States Office of Foreign Assets Control (OFAC), the United Nations and the Kingdom of Bahrain — or to anyone located in, or organised under the laws of, a country or territory subject to comprehensive sanctions. By using SimpleX you confirm that none of this applies to you or to anyone who uses your account. If we find that it does, we will end the service where the law requires us to.

8. Availability and support

We aim to keep SimpleX available and to fix faults promptly, and we may take the service down for planned maintenance, giving notice where practical.

We do not offer a service-level agreement. There is no guaranteed availability percentage and there are no service credits.

Support is available by email at support@simplexnow.com and by WhatsApp on +973 377 99 575, Saturday to Thursday, 9:00am–5:00pm Bahrain time (UTC+3). We aim to respond the same day to messages received during those hours. Messages arriving on Friday are answered on Saturday.

9. Warranties and liability

Warranty disclaimer

We provide SimpleX "as is" and "as available". Apart from what these terms expressly promise, we give no other warranties or conditions, express or implied — including that SimpleX will be uninterrupted or error-free, or fit for a particular purpose — to the extent Bahraini law allows us to exclude them.

Limitation of liability

• We do not exclude liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded under Bahraini law.
• Subject to that, our total liability is capped at six months' worth of the fees for your subscription, pro-rated — half the annual fee on an annual subscription, or six monthly fees on a monthly one — whenever in your term the claim arises.
• We are not liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings.
• We are not liable for the accuracy of your accounting, your tax filings or your regulatory submissions. SimpleX computes from what you enter. A VAT return prepared in SimpleX is your return, filed by you, on your responsibility.
• You are responsible for reviewing output before relying on it or filing it.

10. Your data, and our access to it

• You own the data you enter. We process it under our Privacy Policy.
• We access your data only to operate the service, to provide support you have asked for, or where we are legally required to.
• You can export your data at any time from the product.
• Where we process personal data on your behalf, our Data Processing Agreement applies. It forms part of these terms, and accepting these terms accepts it. It is published at www.simplexnow.com/dpa.

11. Cancellation, refunds, termination, and access afterwards

Cancelling your subscription

You may cancel at any time. Cancellation takes effect at the end of your current paid term: your subscription, and your full access, continue until then. Because we never charge you automatically (§5), a subscription you do not renew simply ends at the end of its term.

• How to cancel. Email us at support@simplexnow.com. Your subscription ends at the end of your current paid term, and your full access continues until then.
• Nothing is owed for a term that does not start. If you cancel before your next term begins, you do not pay for it.

Refunds

• We do not refund the unused part of a term when you cancel. You keep full access until the term ends.

• In exceptional cases — a duplicate payment, a service failure we have confirmed, or at our discretion — we may refund all or part of a payment. We do so by issuing a credit note and refunding the amount.

• Refunds are made only to the original method of payment — to the bank account, card or other payment method the payment came from. There are two exceptions:

  • a payment made in cash is refunded in cash, against a receipt you sign;
  • if the bank account a payment came from has since closed, we refund to another account in the same company's name, on your written request with proof that the original account has closed and that the new account is in the company's name.

  Otherwise we do not refund to a different account or by a different method.

Exchanges and plan changes

SimpleX is a digital subscription, so there is nothing to exchange or return, and we do not offer exchanges. If your needs change, change your plan instead:

• More users. You can add licences at any time. You pay the difference for the rest of your current term, pro rata.
• Fewer users. Removing licences takes effect from your next renewal. The current term is not refunded.
• Monthly or annual. You can ask us to switch between monthly and annual billing. The switch takes effect from your next renewal; the current term is not pro-rated or refunded.

To change your plan, contact support (§8).

If we end your subscription

We may terminate for material breach of these terms, or where required by law. Except for serious breach or a legal requirement, we will give you notice and a reasonable chance to put it right first. Non-payment is not a ground for suspension or termination — an unpaid account may become view-only (§6).

When your subscription ends

Whether it ends by cancellation, by not renewing, or at the end of a trial you did not convert:

• your account becomes read-only. You can still sign in, see your records and export them, with no time limit;
• we keep your data until you ask us to delete it. When you do, we delete it or irreversibly anonymise it — except accounting records that Bahraini law requires us to keep, which we retain for ten years and then delete;
• fees for your subscription up to the day it ends remain payable; nothing is owed for a term that does not start;
• the sections that are meant to survive do survive: liability, confidentiality, and governing law.

12. Governing law and disputes

These terms are governed by the laws of the Kingdom of Bahrain, and the courts of the Kingdom of Bahrain have exclusive jurisdiction over any dispute arising from them.

13. Changes to SimpleX and to these terms

We may change, improve or withdraw features of SimpleX. Where we withdraw a feature that is material to how you use SimpleX, we will tell you at least 30 days in advance, by email.

We may update these terms. We post every change here, with a new version and effective date.

• A change that only adds to what you can do with SimpleX, or otherwise improves your position, takes effect as soon as we publish it.
• A change that reduces your rights takes effect only after at least 30 days' notice, which we give you by email.

Continuing to use SimpleX after a change takes effect means you accept it.

14. General

• Entire agreement. These terms, with the Privacy Policy, the Data Processing Agreement and any order form or Reseller Addendum, are the whole agreement between us about SimpleX.
• No waiver. If we do not enforce a right, we have not given it up.
• Severability. If a provision is unenforceable, the rest stands.
• Assignment. You may not assign these terms without our consent. We may assign them to a successor to our business.
• Force majeure. Neither of us is liable for a failure caused by events outside reasonable control.
• Notices. We will contact you at the email on your account. Notices to us go to the address in §15.

15. Contact

Simplify Tech Solutions W.L.L
CR 153908-1
Registered and notice address: 502, Building 2504, Road 2832, Block 428, Al Seef, Kingdom of Bahrain
Support: by email and WhatsApp — see §8.
Privacy: privacy@simplexnow.com