SimpleX is a digital subscription, so there is nothing to exchange or return, and we do not offer exchanges. If your needs change, change your plan instead:
- More users. You can add licences at any time. You pay the difference for the rest of your current term, pro rata.
- Fewer users. Removing licences takes effect from your next renewal. The current term is not refunded.
- Monthly or annual. You can ask us to switch between monthly and annual billing. The switch takes effect from your next renewal; the current term is not pro-rated or refunded.
To change your plan, contact support (§8).